FAQs
Ordering & Delivery
Why does it take up to 30 days for my order to arrive?
Each garment is carefully handcrafted to order, ensuring the highest quality while reducing waste. As part of our commitment to slow fashion, this process takes up to 30 days from production to delivery.
Can I customise my garment?
Yes! We offer customisations such as adjusting the length of hems or sleeves. You can also provide your specific measurements at checkout to ensure the perfect fit.
How can I track my order?
Once your order has been dispatched, you will receive a tracking number via email so you can monitor its journey.
Do you ship internationally?
At the moment, we only ship within the UK. However, we are planning to offer international shipping in the future—sign up for our newsletter to stay updated!
Returns & Exchanges
What is your return policy?
As each piece is handmade to order, we do not accept returns for reasons such as sizing or fit. However, if your garment arrives with a defect or issue, please contact us within 7 days, and we will do our best to resolve it.
Sizing & Customisation
How do I find my correct size?
Please refer to our detailed size guide before placing your order. If you are unsure, you can provide your measurements at checkout or reach out to us for advice.
Do you charge extra for custom sizing?
No, custom sizing is completely free! Simply provide your measurements at checkout, and we will tailor your garment accordingly.
Other Inquiries
Do you offer gift cards?
Yes! We offer digital gift cards in various amounts, which are valid for 2 years and can be sent via email—perfect for gifting sustainable fashion.
How should I care for my garment?
To keep your garment in excellent condition we recommend gentle washing and air drying to prolong its lifespan.
How can I contact customer support?
For any further questions or assistance, please email us at info@isabellepenningtonedmead.com or use the contact form on our website.